JRailPass.com is a website and travel agency that is a popular seller of the Japan Rail Pass which is a 1,2, or 3-week unlimited travel pass offered by Japan Rail.

And if you are like most hopeful travelers to Japan who find themselves on this page you probably have 2 simple questions about the site JRailpass.com.

  1. Is JRailPass.com Safe?
  2. And Is JRailPass.com the official Japan Rail Site for the JR Pass?

The short answer is Yes, JRailPass.com is safe for most customers. And no it’s not the official Japan Rail website. It’s one of many vendors who have been given permission by Japan Rail to Sell Japan Rail Pass vouchers outside Japan that are then redeemed for Japan Rail Passes once in Japan.

JRailPass.com is a Spain-based company and their website gets a lot of search traffic and its design does make it look like it is an official site. And to be honest they obviously profit from people thinking it’s the main official Japan Rail Pass site so they don’t make any effort to clearly say they are not.

Important Note: About Price Hike

Japan Rail Pass Prices To Increase in October What To Know
From Jrailpass.com website

Important – Added 24th September: Note that with the huge JR Pass price hike on October 1st JRailpass.com has stated on their site (see image above) that they will raise their prices on the 25th of September. However, Klook who is another great choice has vowed to hold the lower prices right up until the end of the 30th of September.

So if it’s late in the month, Kook will be your best and cheapest option to get the old prices. (There is also currently a $50US off discount code. The code is FINALE50USD and you need to validate it on this Klook Page.

Is  Jrailpass.com Legit

Yes.  JRailpass.com is a legitimate site for a legitimate travel company based in Spain. while it’s not the official Japan Rail Pass site it is one of the largest online sellers of the pass.

While some customers claim they were tricked into believing it is the official site and then not given refunds, there are also many positive reviews and experiences with the company.

Generally, if you plan to buy your Japan Rail Pass with JRailPass.com you can expect good service, just make sure to carefully read their refund policy before checking finallising your purchase.

You can find the refund policy here and note that there are some quite strict rules that you will need to be aware of.

Other Places To Buy JR Rasil Pass Online

If you plan to buy your Japan Rail Pass we Highly recommend purchasing with Klook. Despite the kooky name, they are the largest supplier of Japan Rail Passes, have the best price, with free shipping, and have promised to sell at the lower prices right up until the last hours of September 30 when a massive 60% price hike kicks in.

We have also put together a very comprehensive article on the best place to buy your JR Pass here.

Is JRailPass.com the official Japan Rail Site for the JR Pass?

As we mentioned. No JRailPass.com is not THE Official Japan Rail Pass site. The official site is https://japanrailpass.net/   which is run by Japan Rail, however, they do sell the pass at a 15% higher price than online vendors such as JrailPass.com or Klook.

Jrailpass Reviews

In the digital realm, a review can make or break reputations. When you trawl the net for Jrailpass.com reviews, you’re met with a symphony of praise. The platform’s ease, coupled with their seamless service, seems to resonate with many. Guides, FAQs, and other resources on the site are cited as invaluable by many a traveler.

However, just as day follows night, positive acclaim is trailed by occasional criticisms. Platforms like TripAdvisor showcase both sides of the coin. A specific critique, for instance, reigns supreme on Google, overshadowing any positive feedback.

Who Has the Cheapest Japan Rail Passes?

Price often becomes the pivot around which travel decisions revolve. So, does Jrailpass.com offer the most economical Japan Rail Passes? While their prices are competitive, they aren’t always the cheapest especially if you take shipping into account.

Websites like Klook, Japan Experience, and GetYourGuide also offer good services.

Company Cost of Pass (USD) Postage How to Buy
Klook (Top Pick) $206 Quick Post included Buy from Klook
JRPass.com $214.50 Courier included Buy from website
JTB $213.34 Free or $13 couriered Contact Your Local Office
Get Your Guide $222.89 Courier included Buy from Get Your Guide
JRailPass.com $216 Courier included Buy from JRailPass.com


As you can see Klook, generally has the best prices but there isn’t a lot in it.

JRailPass.com Delivery

UPS and FedEx are utilized by Jrailpass.com for secure and fast worldwide delivery of the JR Pass. Customers have shipping options available to them, including standard delivery with a time frame of 24 to 48 hours. However, delivery times may vary depending on factors such as location, holidays, customs, and disruptions.

The estimated maximum delivery time is 72 hours, although certain regions may take up to 96 business hours. It is important to note that worldwide shipping is offered, with free 24/48-hour delivery to Japan.

Jrailpass.com ensures the safety of the delivery process by utilizing reputable courier services like UPS and FedEx. Customers are provided with a confirmation email containing a tracking number, allowing them to monitor the progress of their shipment.

In case of any inquiries or concerns, customer support is available via email.

Ordering and Obtaining the JR Pass On JRailPass.com

Customers can easily order the JR Pass online and receive an exchange order at their preferred location. This convenient process allows travelers to obtain their pass without any hassle.

The JR Pass offers numerous benefits, including access to all Shinkansen trains and lines (except for Nozomi and Mizuho), rapid and local trains on main local train lines, JR bus services to popular attractions, selected ferry services, and main airport transfers.

To exchange the order for the JR Pass, customers can visit any JR Exchange Office in Japan. This exchange process enables travelers to start using the pass on trains, buses, and transfers throughout the country.

The JR Pass provides great flexibility and freedom for exploring Japan’s transportation system.

Inclusions in the JR Pass

The JR Pass includes access to all Shinkansen trains and lines, with the exception of Nozomi and Mizuho. This provides travelers with the freedom to explore Japan’s extensive rail network and easily reach various destinations across the country. The benefits of this inclusion are numerous:

  • Convenient and efficient transportation: The Shinkansen trains are known for their speed and punctuality, allowing travelers to quickly and comfortably reach their desired destinations.
  • Wide coverage: The JR Pass covers a vast network of Shinkansen lines, including popular routes such as Tokyo to Osaka and Kyoto, providing access to major cities and attractions.
  • Cost savings: The JR Pass offers unlimited travel within a specified period, making it a cost-effective option for those planning to make multiple long-distance journeys.

However, there are some limitations to consider:

  • Restricted access to Nozomi and Mizuho trains: These high-speed trains are not covered by the JR Pass, limiting options for those who prefer the fastest travel times.
  • Limited flexibility: The JR Pass is valid for a fixed duration (7, 14, or 21 days), which may not align with every traveler’s itinerary.
  • Potential overcrowding: During peak travel periods, the Shinkansen trains can become crowded, making it necessary to plan accordingly and secure seat reservations in advance.

The inclusion of Shinkansen trains in the JR Pass offers numerous benefits for travelers seeking the freedom to explore Japan’s diverse regions. However, it is important to consider the limitations and plan accordingly to make the most of this transportation option.

Free Shipping and Other Details

Jrailpass.com offers free shipping to selected countries for orders over a certain amount. This perk of free shipping has its pros and cons.

On the positive side, customers can save money on shipping costs, allowing them to allocate their budget towards other travel expenses. Plus, free shipping provides convenience and ease, as customers do not have to worry about extra fees or charges.

However, there are also some potential cons to consider. Firstly, there may be possible shipping delays due to factors such as location, holidays, customs, or disruptions. These delays could impact travel plans and require customers to make alternative arrangements.

It is important for customers to be aware of the possible shipping delays and plan accordingly to avoid any inconvenience.

Order Requirements and Eligibility

Customers must meet certain order requirements and have a total product price over ¥65,126 to be eligible to purchase the JR Pass.

Once the order is placed, customers can expect a standard delivery time of 24 to 48 hours. However, it’s important to note that delivery time may vary based on location, holidays, customs, and disruptions.

In the event of late delivery, refunds are not possible solely based on that reason. If customers need to change the delivery address, additional costs may apply.

When it comes to customer support, there is an option to contact them via email. However, negative reviews mention concerns about dishonesty, overcharging, and disputed claims of being the only official vendor. Some customers have also reported poor communication and slow email responses.

It is recommended to consider these factors when evaluating the customer support quality.

Frequently Asked Questions

Are There Any Restrictions on the Dates That the JR Pass Can Be Used?

There are no restrictions on the dates that the JR Pass can be used, providing flexibility for travelers. This allows them to plan their trips and use the pass according to their preferred schedule.

Can the JR Pass Be Used on Non-JR Trains?

The JR Pass can be used on non-JR trains, providing flexibility and convenience for travelers. However, there are pros and cons to consider. Alternatives such as regional passes or individual tickets may be more suitable depending on the itinerary.

Is the JR Pass Valid for Travel Outside of Japan?

The JR Pass is not valid for travel outside of Japan. It is designed specifically for transportation within Japan, offering unlimited access to trains, buses, and transfers. Comparing the JR Pass to other travel options is recommended.

Can the JR Pass Be Used for Unlimited Travel Within a Certain Region of Japan?

The JR Pass allows for unlimited travel within a certain region of Japan, offering convenience and flexibility. Pros include cost savings and access to various modes of transportation. Cons include restricted use on certain trains. The best time to purchase and use the JR Pass depends on individual travel plans.

Is It Possible to Extend the Duration of the JR Pass After It Has Been Purchased?

Yes, it is possible to extend the duration of the JR Pass after purchase. This allows travelers to continue enjoying the benefits of unlimited travel on trains, buses, and transfers throughout Japan for an extended period of time.

The Sum Up

To sum it up, while JRailPass.com claims to offer secure and fast delivery of the JR Pass, there are several negative reviews and complaints from customers that raise concerns about the legitimacy and reliability of the website.

Issues such as dishonesty, overcharging, disputes about being the official vendor, undisclosed fees, poor customer service, delays in shipping, and difficulties with refunds have been reported.

It is advisable to exercise caution when considering using JRailPass.com and to explore other reputable services for purchasing the JR Pass.


Tokyo Trip Checklist

  • If you’re traveling on the bullet train see our guide on how to reserve and buy Shinkansen tickets online.
  • The Much-loved Japan Rail Pass Surged in Price by a massive 70% in October.
  • We recommend a 1,2 or 3-day Tokyo Unlimited Subway Pass to get around Tokyo cheaply and easily.
  • If you plan on visiting Mt Fuji check out our list of the best Mt Fuji group or private tours from Tokyo
  • You’ll need a prepaid sim or Portable WIFI to stay connected in Japan
  • To ensure you have all the important things covered see our Tokyo travel guide.
  • For more hotel booking help check out the following popular articles:
  • Where To Stay Near Tokyo Station: 10 Best Hotels Close To Tokyo Station
  • 8 Top Luxury Hotels In Tokyo
  • 11 Best Ryokans in Tokyo
  • 13 Best Hotels Near Shibuya Crossing: Where To Stay Near Shibuya Scramble

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